Service Dog FAQ

On average 18-24 months.

No. There are no current requirements that service dogs are trained by an organization or professional. They can be owner trained as long as they meet all the basic obedience requirements and can perform tasks that mitigate the individual’s disability.

Service animals are defined as dogs that are individually trained to do work or perform tasks for people with disabilities. Service animals are working animals, not pets. The work or task a dog has been trained to provide must be directly related to the person’s disability. Dogs whose sole function is to provide comfort or emotional support do not qualify as service animals under the ADA.

No. Currently, only dogs and miniature horses are recognized under the law as service animals.

Assistance Dog is the more common international term for what the United States refers to as a Service Dog. Both terms are covered under the ADA law and can be used interchangably.

No. There are no current laws that require a service dog to wear a vest, collar, or any other identifying information. Additionally, no proof of certification or documentation proving that it is a service animal is required.

(1) Is the dog a service animal required because of a disability? 

(2) What work or task has the dog been trained to perform?

Staff cannot ask about the person’s disability, require medical documentation, require a special identification card or training documentation for the dog, or ask that the dog demonstrate its ability to perform the work or task.

Under the ADA, service animals must be harnessed, leashed, or tethered, unless these devices interfere with the service animal’s work or the individual’s disability prevents using these devices. In that case, the individual must maintain control of the animal through voice, signal, or other effective controls.

Not necessarily as even service dogs need time off and rest days. That being said you may not leave a service dog unattended in a hotel room or dorm room alone as the law specifically states that the service animal must remain under the handler’s control at all times while in public and both hotels and dorms are considered in public. Since these accommodations are accessible to others for cleaning or other purposes we do not recommend leaving a service animal alone in these situations for any period of time.

You may ask the individual to leave and take the dog out of your establishment if:

(1) the dog is out of control and the handler does not take effective action to control it OR (2) the dog is not housebroken.

When there is a legitimate reason to ask that a service animal be removed, staff must offer the person with the disability the opportunity to obtain goods or services without the animal’s presence. Keep in mind though that some service dogs are trained to bark to alert when their handler is experiencing a medical emergency.

Yes. The are only 3 places that the law recognizes a service animal may not go is in an operating room, a burn unit, or a commercial kitchen.

No. You may not charge an individual with a service animal a cleaning fee. It is illegal to charge a pet fee or otherwise unless that animal had an accident or in some other way damaged your property but just dog hair is not a reason to charge an additional fee or not provide services.

Allergies and fear of dogs are not valid reasons for denying access or refusing service to people using service animals. When a person who is allergic to dog dander and a person who uses a service animal must spend time in the same room or facility, for example, in a school classroom or at a homeless shelter, they both should be accommodated by assigning them, if possible, to different locations within the room or different rooms in the facility.

The Air Carrier Access Act covers any air travel law to do with service animals. Under current law, only ESA’s and Psychiatric Service Animals are required to have documentation, however, please check their website for the latest regulations. DISCLAIMER: The ACAA is different than ADA law which governs all service animals in the United States. This only applies to flying with a service animal.